FAQ

1. What types of footwear does NoraBlaise sell?

NoraBlaise sells comfortable and stylish footwear for women. Our top-selling products include the Ultra-comfortable Leather Ballet Shoes and Orthopedic Leather Sneakers.

2. Are NoraBlaise shoes suitable for women with foot and knee pain?

Yes, our shoes are specifically designed to provide exceptional comfort and support, making them the ideal solution for women suffering from foot and knee pain. They offer exceptional cushioning, improved stability, and durable construction for a pain-free walking experience.

3. Do NoraBlaise shoes come in different colors and designs?

Yes, our products come in a variety of colors and designs, ensuring versatility and elegance for any occasion.

4. What is NoraBlaise's return policy?

We have a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please contact us at NoraBlaise@outlook.com to initiate a return.

5. How long does it take to receive a refund?

Once we've received and inspected your return, we'll notify you if the refund is approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

6. What is NoraBlaise's shipping policy?

Our delivery time is 4 to 7 days, and our processing time is 24 hours. Upon shipment of your order, you will receive a tracking number to follow your order in real time. If you have any further questions, please contact us at NoraBlaise@outlook.com.

7. Can I exchange an item?

The fastest way to ensure you get the item you want is to return the item you have and make a separate purchase for the new item.

8. What items are not eligible for return?

Perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards are not eligible for return.

9. What if I receive a defective, damaged, or wrong item?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

10. What is the European Union 14-day cooling off period?

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging.